Privacy Policy

Eden Rose ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website www.edenrose.in or engage with our services related to premium VIP mobile numbers.

By using our website or services, you consent to the practices described in this Privacy Policy. If you do not agree with the terms of this policy, please refrain from using our website or services.

We encourage you to read this Privacy Policy carefully and contact us if you have any questions.

We may collect the following types of information from you:

Eden Rose uses the collected information for the following purposes:

• To process and fulfil your request for purchase or transfer of VIP mobile numbers.
• To verify your identity as required by telecom operators and regulatory authorities for number issuance and porting.
• To communicate with you about your transaction, service updates, and any queries you raise.
• To send promotional offers, newsletters, or information about new VIP numbers (you may opt out at any time).
• To improve our website content, usability, and services based on user behaviour analytics.
• To comply with applicable laws, regulations, and court orders in India.
• To prevent fraud, misuse, or any illegal activity on our platform.

We will not use your personal information for purposes other than those described in this Privacy Policy without your explicit consent.

Eden Rose does not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

• With telecom operators (such as Airtel, Jio, Vodafone-Idea, and BSNL) as required to process number transfers, porting, and SIM issuance on your behalf.
• With payment gateways and financial institutions to process your payments securely.
• With government authorities, courts, or law enforcement agencies if required by law or to protect the rights and safety of Eden Rose or others.
• With service providers (such as IT and web hosting partners) who assist us in operating our website and services, subject to confidentiality obligations.

All third parties with whom we share data are required to handle your information in accordance with applicable privacy laws.

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website. By continuing to use our website, you consent to our use of cookies as described in this policy.

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law.

• Transaction records and KYC information may be retained for up to 7 years as required under Indian financial and telecom regulations.
• Marketing preferences and communication history are retained until you opt out or request deletion.
• Website analytics data is retained for up to 24 months before being anonymised or deleted.

Once the retention period expires, your data will be securely deleted or anonymised.

Eden Rose implements appropriate technical and organisational security measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These measures include:

• Secure HTTPS encryption for data transmission on our website.
• Restricted access to personal data on a need-to-know basis within our organisation.
• Regular review of our data collection, storage, and processing practices.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security. You are responsible for maintaining the confidentiality of any login credentials associated with your account.

As a user, you have the following rights with respect to your personal information:

To exercise any of these rights, please contact us at kalpesh@edenrose.in. We will respond to your request within 30 days.

Our website may contain links to third-party websites for your convenience. Eden Rose is not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a minor has provided us with personal information without parental consent, we will take steps to delete such information promptly.

If you are a parent or guardian and believe your child has shared personal information with us, please contact us at kalpesh@edenrose.in.

Eden Rose reserves the right to update or modify this Privacy Policy at any time. We will notify you of significant changes by posting the updated policy on this page with a revised 'Last Updated' date. We encourage you to review this Privacy Policy periodically.

Your continued use of our website or services after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

In accordance with the Information Technology Act, 2000 and the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the name and contact details of the Grievance Officer are as follows:

Any grievance or complaint regarding the processing of your personal data should be directed to the Grievance Officer. We will endeavour to address your complaint within 30 days of receipt.